At Nirvan (Pawel Borkar), we want you to be completely satisfied with your purchase. If you are not satisfied with the Pro, Lifetime, or Team licenses, we are here to help.
Table of Contents
- Refund Eligibility & Time Window
- Duplicate Purchases
- Technical Issues
- Subscription Cancellations
- Processing Timeline
- Contact Us
1. Refund Eligibility & Time Window
We offer a comprehensive 30-Day Money-Back Guarantee — no questions asked.
You are eligible for a full refund within 30 days of your original purchase date. After 30 days, we cannot offer you a full refund or exchange. To be eligible for a return, we only ask that you provide your receipt or proof of purchase (the email address used during checkout or the order ID).
2. Duplicate Purchases
If you accidentally purchase multiple licenses or check out twice for the same product, please contact us immediately. We will refund the duplicate charge unconditionally, regardless of the 30-day window, provided the extra license has not been actively distributed or used by another user.
3. Technical Issues
If you are experiencing technical difficulties with the Nirvan application, we encourage you to contact support before requesting a refund. However, if the software does not function as advertised on your machine and we cannot resolve the issue to your satisfaction, we will gladly issue a refund within the 30-day window.
4. Subscription Cancellations
Nirvan's premium tiers (Pro, Lifetime, Team) are currently offered as one-time payments, not recurring subscriptions. Therefore, there are no ongoing subscription cancellations to manage. Once you purchase the license, it is yours to keep, subject to the update periods defined by your tier (e.g., 1 year of updates for Pro, lifetime updates for Lifetime).
5. Processing Timeline
Once your refund request is received and processed, we will initiate a refund to your credit card (or original method of payment).
- We generally process refund requests within 1-2 business days.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).
6. Contact Us
To request a refund, please send an email from the address associated with your purchase to:
Email: support@nirvan.app